Privacy Policy

Last updated: Thursday, May 24, 2018

Nobeltec is committed to protecting your privacy and developing technology that gives you the most powerful and safe experience using its Websites and applications. This Statement of Privacy applies to the Nobeltec’s Websites and applications owned and controlled by Nobeltec. This Privacy Policy governs data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use Nobeltec’s Websites and applications. By using Nobeltec’s Websites and applications, you consent to the data practices described in this statement.

Personal Data Processed by Nobeltec

Personal data that is processed when you create a My TIMEZERO account:

When you create a My TIMEZERO account, we ask you to provide at minimum your email address and a name. You can also optionally provide additional information such as home or work address and telephone number

PURPOSES AND LEGAL GROUNDS:

  1. Nobeltec processes your email address because you use your email address and your password to sign in to your account. The legal ground for processing your email address for this purpose is based on Nobeltec’s legitimate interest in protecting the security of your account.

  2. Nobeltec also processes your email address for the purpose of sending you important information about your Nobeltec applications or account, such as important safety information or material changes to this Privacy Policy. The name you provide is associated with your account profile. The legal ground for processing your email address and name for these purposes is Nobeltec’s legitimate interest in providing you important safety or other information about your Nobeltec applications, account or material changes to this Privacy Policy.

  3. If you provide your opt-in consent to receiving marketing information from Nobeltec, Nobeltec will also process your email address for the purpose of sending you marketing information about Nobeltec products. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences through the “email preferences” link at the bottom of our marketing emails or by contacting us at privacy@nobeltec.com. The type of marketing emails you receive from Nobeltec are based on the preferences you provide in your My TIMEZERO account (language) and the type of applications and charts linked to your My TIMEZERO account. The legal ground for processing this data for this purpose is Nobeltec’s legitimate interest in reducing the number of marketing emails sent to each particular customer or subscriber by selecting which contact receives a particular marketing email rather than sending every marketing email to every customer and subscriber who has consented to receiving marketing emails.

  4. Nobeltec also processes your email address to associate it with your My TIMEZERO account when you interact with our customer support representatives. The legal ground for this processing is our legitimate interest in providing quality customer support.

  5. Nobeltec also processes your email address to notify customers when they have violated the terms of use. The legal ground for this processing is our legitimate interest in ensuring a quality experience for all customers and ensuring adherence to the terms of use.

Personal data that is processed when you sign in to your My TIMEZERO account with Social Media Credentials if you choose:

You may choose to sign in to your My TIMEZERO account using your Facebook sign-in credentials. If you choose to do this, the first time you do so you will be asked whether you agree that Facebook may provide certain information to Nobeltec, such as your username, email address, profile picture, age range, sex and other public info.

All of this information is made available to Nobeltec by Facebook due to the way the sign-on configuration works. However, the only information Nobeltec retains and processes is your email address and your username . If you do not want your information to be shared with Nobeltec by Facebook, then you can simply sign in to My TIMEZERO using your My TIMEZERO account credentials instead of your Facebook account credentials.

Personal data that is processed when you communicate with Nobeltec:

When you interact with our support representatives via email, telephone or online, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the Nobeltec products you own, such as their serial numbers and date of purchase. We also may create report logs that are useful in diagnosing applications performance-related issues, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with support representatives, and analyze any feedback provided to us through voluntary customer surveys. Our support representatives may look at your My TIMEZERO account, if appropriate, to help troubleshoot and resolve your issue.

PURPOSES AND LEGAL GROUNDS:

We use this information to provide you with customer support and to monitor the quality and types of customer and product support we provide to our customers. The legal ground for processing this information for these purposes is Nobeltec’s legitimate interests in providing quality support. The legal ground for looking at your My TIMEZERO account, if appropriate, is to help troubleshoot and resolve your issue.

Personal data that is processed when you purchase or update charts or applications:

  1. When you purchase our application or charts via a mobile app or our web store, we process authentication credentials, serial number and, for mobile app, device information to activate the product that you have purchased and allow access and download of the content. The legal ground for processing this information for this purpose is to be able to sell you our products.

  2. When you install our application on a PC, we process serial number and device information to activate the product that you have purchased and allow access of the application and its data. The legal ground for processing this information for this purpose is the performance of a contract.

  3. When you register your application either automatically or manually, we process your authentication credentials and device identifier(s) to register the application to your account. The legal ground for processing this information for this purpose is Nobeltec’s legitimate interests in providing quality customer support.

Transfers of Personal Data

Nobeltec is a global business and is owned by Signet S.A.S. To offer our products and services, we may need to transfer your personal data to other Signet companies in other countries. When you create a My TIMEZERO account, add personal data in your account profile, or upload data to your My TIMEZERO account, your personal data will be collected and stored on Microsoft Azure server.

Cookies and Similar Technologies

Website:

To help analyze how you and other visitors navigate Nobeltec’s Websites, compile aggregate statistics about site usage and response rates, help diagnose any problems with Nobeltec’s servers and administer Nobeltec Websites, we, with assistance from third-party analytics service providers, collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click. We may use cookies, pixel tags, clear GIF’s or other similar tools on our site to assist us in collecting and analyzing such information. We use this information to provide better, more relevant content on our site, to identify and fix problems, and to improve your overall experience on our site.

Google Analytics:

Google Analytics is used to track site statistics and user demographics, interests and behavior on Websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt out of having your data used by Google Analytics.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.

If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use cookies on our sites; except that certain cookies are required to enable core site functionality and you cannot choose to disable those cookies.

Nobeltec encourages you to review the privacy statements of Websites you choose to link to from Nobeltec so that you can understand how those Websites collect, use and share your information. Nobeltec is not responsible for the privacy statements or other content on Websites outside of the Nobeltec and Nobeltec family of Websites.

Newsletter and Minisite:

For Newsletters and Minisite, Nobeltec uses HubSpot that employs a software technology called clear gifs (a.k.a. Pixel Tags). Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly in emails and are about the size of the period at the end of this sentence. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. You This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers' Personal Information. If you would like to opt-out of these emails, you can do so by clicking on the unsubscribe button in a marketing email or by contacting us at privacy@nobeltec.com.

Applications:

We also collect data from users about their usage of our applications. The types of analytical information that are collected include the date and time the application accesses our servers, serial number, software version, the location of the device, language setting, features used, device state information, device model, hardware and operating system information. Nobeltec uses this data to improve the quality and functionality of the applications and to help identify and fix applications stability issues and other usability problems as quickly as possible.

The legal ground for processing this analytical information is our legitimate interest in understanding how our customers interact with our products so we can enhance the user experience and functionality of our products.

Retention of Personal Data

How long we keep information we collect about you depends on the type of information. as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the Subscription Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, see below under “Your Rights” for a description of your right of erasure.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or as long as your My TIMEZERO account is considered to be active. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Children's Privacy

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Data Controller and Data Protection Officer

If you reside in a country in the European Economic Area or in Switzerland, then your personal data collected by Nobeltec is controlled by MaxSea Naval, which is located at Gran Via de les Corts Catalanes, 669 Bis, 2º 2ª, 08009 Barcelona, Spain. Nobeltec’s EU Data Protection Officer is located at the same address and can also be reached by email at privacy@nobeltec.com.

If you reside outside of the European Economic Area and Switzerland, then the personal data collected by Nobeltec is controlled by Nobeltec, Inc., 15242 NW Greenbrier Pkwy, Beaverton, OR 97006, which you can also contact by email at privacy@nobeltec.com.

Your Rights

If you reside in the European Union, you have the right under the General Data Protection Regulation to request from Nobeltec access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws.

To request access to or rectification, portability or erasure of your personal data, or to delete your TIMEZERO account, please contact us at privacy@nobeltec.com.

If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, contact Nobeltec’s EU Data Protection Officer at at 15242 NW Greenbrier Pkwy, Beaverton, OR 97006, United States or by email at privacy@nobeltec.com. If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please contact Nobeltec, Inc. at privacy@nobeltec.com.

Customers cannot opt out of receiving transactional emails related to their My TIMEZERO account with us or our Service.

We Never Sell Personal Information

We will never sell your Personal Information to any third party.

Privacy Policy Updates

We may update this Privacy Policy from time to time as we add new products, as we improve our current offerings and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last updated” sub-title at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.

We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Nobeltec’s Websites and applications that link to this Privacy Policy.